_____ Need to Be Able to Express Themselves in Their

question 16

Short Answer

_____ need to be able to express themselves in their home language first.

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Definitions:

Mystery Shoppers

Individuals hired to visit stores, restaurants, or other businesses anonymously to evaluate customer service, product quality, and the overall experience.

Quality

The degree to which a product or service meets or exceeds customer expectations.

Company's Products

The goods and services that a company offers to consumers in the marketplace.

Detailed Report

A comprehensive document that provides an in-depth analysis or account of a specific subject or activity.