Establishing a Dialogue About the Change Process with the Client

question 12

Multiple Choice

Establishing a dialogue about the change process with the client is termed:

• A) evoking
• B) engaging
• C) focusing
• D) planning

---

Definitions:

Mutual Benefit

A situation or agreement in which all parties involved gain advantages or profits.

Negotiation Stages

Phases through which a negotiation process progresses, typically including preparation, discussion, clarification, win-win negotiation, and agreement.

Mediator

A neutral third party who facilitates negotiations or conflict resolution between disputing parties, aiming for a mutually acceptable agreement.

Implementing Agreement

The process of putting a mutually agreed plan or contract into action.