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Global Customer Service
The provision of customer support and services to clients worldwide, often requiring multilingual capabilities and an understanding of diverse cultural norms.
Service Margins
The difference between the cost of delivering services and the revenue generated from those services.
Employee Centered
An approach to management that prioritizes the needs, well-being, and involvement of employees in decision-making processes.
Contingency Approach
A management theory that suggests the most appropriate managerial action depends on the specific context of the situation, rather than a one-size-fits-all method.
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