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Jessica was a former employee of Mark.When potential employers called Mark for a reference about Jessica,he stated she was not a very good worker and had been fired for excessive absences.He said he believed Jessica was on drugs,but he did not know for sure.Jessica learned what Mark was saying and sued him.In most states:
Customer Service Failures
Instances where a business fails to meet the expected levels of service, leading to customer dissatisfaction.
Order To Cash
A business process that covers the entire order processing system from receipt of an order to the point where the order is fulfilled and payment is received.
Order Cycle
The complete process or time taken from placing an order to the delivery of the product or service to the customer.
Customer Service
The support and guidance given by a business to its customers who purchase or utilize its goods or services.
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