Jessica Was a Former Employee of Mark

question 46

Multiple Choice

Jessica was a former employee of Mark.When potential employers called Mark for a reference about Jessica,he stated she was not a very good worker and had been fired for excessive absences.He said he believed Jessica was on drugs,but he did not know for sure.Jessica learned what Mark was saying and sued him.In most states:

• A) it was legal for Mark to say what he said if it was true and Mark was not motivated by ill will.
• B) it was legal for Mark to say what he said, since courts have consistently ruled that former employers are immune from lawsuits for giving references.
• C) it was not proper for Mark to say what he said, since courts have consistently ruled that former employers should not give references over the telephone or in writing without the former employee's written authorization.
• D) though it was proper for Mark to talk about Jessica's work-related history, he acted improperly when he said he thought she was on drugs.

Comprehend the concepts of balance of payments, balance of trade, and their components.

Recognize the factors influencing the value of the U.S. dollar and its implications on the economy.

Grasp the significance and rationale behind international currencies and the gold standard system.

Identify the causes and consequences of current account deficits and trade imbalances.

---

Definitions:

Customer Service Failures

Instances where a business fails to meet the expected levels of service, leading to customer dissatisfaction.

Order To Cash

A business process that covers the entire order processing system from receipt of an order to the point where the order is fulfilled and payment is received.

Order Cycle

The complete process or time taken from placing an order to the delivery of the product or service to the customer.

Customer Service

The support and guidance given by a business to its customers who purchase or utilize its goods or services.