Don Received in the Mail Merchandise He Never Ordered

question 39

Multiple Choice

Don received in the mail merchandise he never ordered.The package was addressed to him,and when he opened it he saw a brochure stating he could keep the products for only $19.95.If he chose not to keep the products he was instructed to mail them back within five days.Don:

• A) can keep and use the merchandise without having to pay for it.
• B) can keep the merchandise only if he pays the $19.95.
• C) must send the merchandise back within five days if he does not want it.
• D) None of the above is correct.

---

Definitions:

Spoken Channels

Communication methods that involve verbal interactions, such as face-to-face conversations or telephone calls.

Information Filters

Information filters are mechanisms or processes that screen, select, and allow certain information to pass through while blocking or reducing other information, affecting communication and decision-making.

Non-verbal Communications

The process of conveying a message without the use of spoken language, through body language, facial expressions, and gestures.

Mixed Messages

Communications that contain conflicting or contradictory information, leading to confusion and misinterpretation among the recipients.