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Describe and state the historical significance of the following:
-Protestant Reformation
Performance Problems
Issues related to an individual's or organization's inability to meet established goals, standards, or expectations.
Needs Analysis Process
A systematic method to identify and evaluate the gap between current conditions and desired outcomes to define necessary interventions.
Call Centre
A centralized office used for receiving or transmitting a large volume of inquiries by telephone, often for customer service purposes.
Quality Of Service
The degree to which a delivered service meets the expectations and requirements of the customer.
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