At IBM, Human Capital Is Critical to Forming and Using

question 41

True/False

At IBM, human capital is critical to forming and using the firm's capabilities in customer relationships, scientific and research skills, and technical skills in hardware, software, and services.

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Definitions:

Assertiveness

The use of demands or threats to persuade someone to carry out a task.

Referent Power

A form of influence derived from the admiration one has for an individual, leading to a desire to emulate or gain approval from that person.

Expert Power

Influence or authority derived from having knowledge, experience, or expertise in a specific field or area.

Personal Power

Power stemming from an individual's unique traits or abilities, allowing them to influence others beyond formal authority.