If Southwest Airlines Employees Lost Their High Enthusiasm and Commitment

question 77

Multiple Choice

If Southwest Airlines employees lost their high enthusiasm and commitment to the company,

• A)the airline could continue without problems because its cost leadership strategy is dependent on its efficient internal procedures.
• B)replacement employees could be hired from rival airlines that are laying off employees easily merged into the Southwest culture.
• C)there would be no impact on Southwest's profitability because Southwest's customers value the low fares rather than being "entertained" by the employees.
• D)Southwest would have lost one of its competitive advantages and its performance would be threatened.

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Definitions:

If Statement

A conditional statement in programming that executes a set of commands if a specified condition is true.

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