The Customers

question 36

Multiple Choice

The customers.

• A)loyalty
• B)reach
• C)richness
• D)affiliation dimension of relationships with customers is concerned with the firm's access and connection to

---

Definitions:

Direct Materials

Raw materials that can be directly traced to the production of a specific product and are an integral part of the finished product.

Transportation Out

Transportation out refers to the costs associated with delivering goods from a seller to a buyer, often recognized as a selling expense.

Product Cost

The total expense incurred to produce and deliver a product, including direct materials, labor, and overhead.

Period Cost

A type of expense that is not directly tied to the production process and is expensed in the period it is incurred.