Suppose Another Firm Found a Way to Offer IKEA's Customers

question 98

Multiple Choice

Suppose another firm found a way to offer IKEA's customers (young buyers interested in stylish furniture at low cost) additional sources of differentiation while charging the same price or to provide the same service with the same sources of differentiation at a lower price. What category of competitive risk to a focus strategy would this be?

• A) An industry-wide competitor decides that the market segment served by IKEA is worth entering.
• B) Focusing on a more narrowly defined segment and "outfocusing" the focuser.
• C) The needs of the customers in this narrow segment have become more similar to those of industry-wide competitors.
• D) Experience can narrow customer's perceptions of value of the firm's differentiated features.

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Definitions:

Crisis Communication

The method of communicating with the public and stakeholders during a crisis situation to manage perceptions and outcomes.

Social Media Component

Elements or features within a social media platform, such as hashtags, likes, or direct messaging, that facilitate interaction and connectivity.

Listening Strategies

Techniques used to actively understand and analyze the conversations, sentiments, and trends of stakeholders on social media or other communication channels.

Networking Offline

The act of engaging and connecting with professional contacts in person rather than through digital means.