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Four perspectives are integrated to form the balanced scorecard framework.The financial perspective focuses on the view of the firm by the:
Production Systems
The combination of human resources, equipment, and procedures used to produce goods or services, often characterized by a specific volume and quality output.
Quality Problem
Issues related to the inability of a product or service to meet specified standards or customer expectations.
W. Edwards Deming
An American engineer, statistician, professor, author, lecturer, and management consultant known for his work in the field of quality management.
Glass Ceiling
An invisible barrier that prevents minorities and women from rising beyond a certain level in a hierarchy, especially in a corporate context.
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Q110: Title VII of the 1964 Civil Rights
Q113: Because top management decisions are usually complex