Which of the Following Focuses on Using Centralized Call Centers

question 96

Multiple Choice

Which of the following focuses on using centralized call centers and outsourcing arrangements with vendors as a way to provide specialized support for certain HR activities?

• A)embedded HR units
• B)corporate HR groups
• C)HR centers of expertise
• D)transactional HR groups

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Definitions:

Substitutes

Products or services that can replace or be used in place of one another.

Price

The amount of money expected, required, or given in payment for something.

Normal Good

A normal good is a type of good for which demand increases when income increases, and falls when income decreases, holding all other factors constant.

Income

Refers to the money received, especially on a regular basis, for work or through investments.