MAX Computers Manufactures Affordable Laptops and Desktops at Its Factory

question 56

Multiple Choice

MAX Computers manufactures affordable laptops and desktops at its factory in Arizona.MAX has experienced a moderate amount of financial success,but upper management wants the firm to grow at a faster rate and become a bigger player in the highly competitive computer market.The firm's greatest problems relate to its employees.Employee turnover is high-most employees at MAX leave within two years or less of being hired.In addition,the rate of productivity among employees is not as high as executives would like.The vice president of human resources is considering moving MAX towards a high-performance work system. Which of the following best supports the argument that MAX should move towards a high-performance work system?

• A) MAX competitors regularly use benchmarking to compare their employees to those in other firms.
• B) MAX customers purchase new computers every two years according to online customer surveys.
• C) Outsourcing clerical tasks would enable MAX to raise employee salaries and increase productivity.
• D) Using advanced recruitment and hiring practices will allow MAX to improve employee productivity.

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Definitions:

Behaviorism

A branch of psychology that focuses on observable behaviors rather than on internal events like thinking and emotion, emphasizing the effects of environment on behavior.

Gestalt Psychology

A theory of mind and brain positing that the operational principle of the brain is holistic, parallel, and analog, with self-organizing tendencies.

Functionalism

A perspective in psychology that focuses on the purpose of consciousness and behavior in adapting to the environment.

Health Care Settings

Environments where health care services are provided, such as hospitals, clinics, and long-term care facilities.