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Tyler, an accounting manager at Firestone, is preparing for an appraisal interview with an employee whose performance is unsatisfactory but correctable. Tyler's primary objective during the interview should be to encourage the employee with positive reinforcements like job enlargement and compliments.
Lewin Change Model
A model of organizational change that suggests change involves a process of unfreezing, changing, and refreezing to make new behaviors stick.
Personal Loss
The experience of losing something significant to an individual, such as a loved one, job, or sense of security, leading to emotional distress.
Occasional Regression
Temporary return to earlier patterns of behavior or stages of development under stress or discomfort.
Emotional Intelligence
The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
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