What Is the Second Step in the Training Process

question 7

Multiple Choice

What is the second step in the training process?

• A) assess the program's successes or failures
• B) present the program to a small test audience
• C) design the training program
• D) conduct a needs analysis

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Definitions:

Customer Accounts

Records that maintain the details and transaction history of a customer’s interactions with a business.

Contribution Per Unit

Equals the price less the variable cost per unit. Variable used to determine the break-even point in units.

Variable Cost

Expenses that change in proportion to the activity of a business, such as costs for raw materials or production volume.

Fixed Costs

Expenses that do not change with the level of production or sales, such as rent or salaries.