What Should You Do If You're Planning to Share Referral

question 21

Multiple Choice

What should you do if you're planning to share referral information with young clients?

• A) Inform and educate your referral sources in advance.
• B) Be sure to have some positive feedback to share with the client.
• C) You should avoid sharing referral information, because doing so violates the confidentiality of the referral source.
• D) Both A and B are correct.
• E) Both A and C are correct.

Understand the impact of positive language and attitude, even in negative situations.

Recognize the role of credibility and ethics in effective communication.

Demonstrate the ability to communicate a company's image effectively through preferred communication styles.

Understand strategies for delivering negative news in a positive manner.

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Definitions:

Principle Homeostasis

The regulatory principle that organisms maintain a stable internal environment despite external changes.

Hierarchy Needs

A theory in psychology, proposed by Abraham Maslow, suggesting that people are motivated by five basic categories of needs: physiological, safety, love/belonging, esteem, and self-actualization, which form a hierarchy.

Self-actualization

The realisation or fulfilment of one's talents and potentialities, considered as a drive or need present in everyone.

Maslow's Hierarchy

A theory of psychological health predicated on fulfilling innate human needs in a priority, culminating in self-actualization.