Unconditional Positive Regard

question 33

Multiple Choice

Unconditional positive regard:

• A) Includes a nonjudgmental acceptance of the client.
• B) Includes positive feelings toward the client.
• C) Should be directly expressed.
• D) Both A and B
• E) Both A and C

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Definitions:

Customer Satisfaction

The measure of how the products or services supplied by a company meet or surpass the customer's expectations.

Productivity

The efficiency with which inputs, such as labor and capital, are converted into outputs, such as goods or services.

Diversity

The presence of differences within a given setting, including race, ethnicity, gender, age, sexual orientation, and other attributes that make individuals unique.

Resumé Faking

The act of deliberately providing misleading, false, or exaggerated information on a resume in order to appear more attractive to potential employers.