Joan Wants to Ask a Question to Bring Out the Client's

question 23

Multiple Choice

Joan wants to ask a question to bring out the client's thoughts and feelings about a particular issue. Her best option would be to ask a question beginning with:

• A) Did
• B) Do
• C) How
• D) Why
• E) None of the above

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Definitions:

Estate

Legal term referring to the assets and liabilities of a deceased person, or, more broadly, the collective assets and resources owned by an individual.

Boss

A person in charge of a worker or organization.

Power Currency

A form of influence or leverage that one can use within relationships or social interactions.

Course Management System

A software application designed to facilitate the creation, management, and delivery of educational courses and content.