If a Client Arrives Early and Asks If You Are

question 38

Multiple Choice

If a client arrives early and asks if you are free to start the interview, what should you do?

• A) Agree to begin the session early if you're not busy.
• B) Agree to begin the session early if the client is willing to reimburse you for extra time.
• C) Scold the client for making an inappropriate request.
• D) Politely inform the client that you will be available at the scheduled appointment time, unless there is a crisis, in which case you can see the client early.
• E) Use the behavioral technique of ignoring inappropriate behavior in an effort to extinguish it.

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Definitions:

Floor Rates

The minimum interest rate agreed upon in a financial contract, below which the rate cannot fall.

Put Option

Financial contract that gives the holder the right to sell an asset at a specific price within a specified period.

Obligation

A duty or commitment that one is bound to by law, promise, or moral responsibility.

Sell

The act of transferring ownership of a security or other asset in exchange for money or value.