Call Centers That Service Customers for Firms Like Software and Computer

question 16

Multiple Choice

Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of ________.

• A)outsourcing
• B)offshoring
• C)downsizing
• D)international staffing

Discuss the impact of the American Dream and individualism on socioeconomic barriers.

Explain homogamy and its implications on social stratification.

Assess the effect of social class on various aspects of a person's life, including status inconsistency and social mobility.

Explore contemporary issues affecting social inequality, such as the digital divide, residential segregation, and homelessness.

---

Definitions:

Significant Influence

The power to participate in the financial and operating policy decisions of another entity, without having control over those policies.

Investment Account

A type of account held at a financial institution that holds securities, cash, and other assets in the name of the investor.

Shares Sold

Refers to the number of shares of stock that have been bought and sold by investors over a given period, indicating trading activity and liquidity.