Educated Common Sense

question 18

Multiple Choice

Educated common sense:

• A) has no place in science.
• B) has been important in the past but is unnecessary today.
• C) is important in the social sciences.
• D) is better than any rules about science.

Grasp the importance of asking for permissions in professional contexts, such as using someone as a job reference or requesting recommendation letters.

Understand the effectiveness of direct and indirect communication approaches in business messages.

Recognize when to employ positive messaging techniques.

Identify strategies for handling customer complaints constructively.

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Definitions:

Chameleon Effect

The subconscious mimicry of the postures, mannerisms, facial expressions, and other behaviors of one's interaction partners, often as a means of social rapport.

Social Facilitation

Improved performance on simple or well-learned tasks in the presence of others.

Group Polarization

The enhancement of a group’s prevailing inclinations through discussion within the group.

Social Loafing

The phenomenon where individuals exert less effort to achieve a goal when they work in a group than when they work alone.