A Six Sigma (6σ)approach to Quality

question 25

Multiple Choice

A six sigma (6σ) approach to quality:

• A)means there are no more than 25 defects per million opportunities.
• B)was developed by Japanese companies in the 1950s.
• C)has no connection to the concept of zero defects.
• D)focuses on preventing defects by using data to reduce variation and waste.
• E)has soft goals such as happier customers and employees.

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Definitions:

IDEAS Process

A structured approach to problem-solving or decision-making that involves Identify, Define, Explore, Act, and See (evaluate the outcomes).

Problem Solving

The process of identifying a problem, developing possible solution paths, and taking the appropriate course of action to address the underlying issue.

Difficulty

The degree of effort, complexity, or challenge involved in accomplishing a task or understanding a concept.

Problem-Solving Process

A systematic approach to finding a solution to a complex issue or obstacle, typically involving identifying the problem, generating options, and selecting a course of action.