Quality Function Deployment (QFD)is a Comprehensive Quality System That Seeks

question 12

True/False

Quality function deployment (QFD)is a comprehensive quality system that seeks to translate customer requirements into specifications.

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Definitions:

Upstream Activities

Operations or processes in an industry that occur closer to the source of raw materials or the beginning of the production line, such as exploration and extraction in the oil industry.

Sourcing

The process involved in finding, evaluating, and engaging suppliers of goods and services.

Procurement

The process of finding, agreeing to terms, and acquiring goods, services, or works from an external source, often involving tendering or competitive bidding.

Social CRM

The use of social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner.