In a Service Triad

question 9

Multiple Choice

In a service triad:

• A)the service supplier and customers are the coproducer of the service,excluding the buyer from the service encounter.
• B)the buyer is dependent on the supplier for the satisfactory fulfillment of customers' service demands.
• C)the buyer is dependent on the supplier for customer service innovation and organizational learning.
• D)the service supplier and customers are the coproducer of the service,excluding the buyer from the service encounter,and the buyer is dependent on the supplier for the satisfactory fulfillment of customers' service demands.
• E)the service supplier and customers are the coproducer of the service,excluding the buyer from the service encounter;the buyer is dependent on the supplier for the satisfactory fulfillment of customers' service demands;and the buyer is dependent on the supplier for customer service innovation and organizational learning.

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Definitions:

Internal Locus

A psychological term referring to individuals who believe they can influence their life events and outcomes through their own efforts.

High Conscientiousness

A personality trait characterized by diligence, carefulness, thoroughness, self-discipline, and the ability to regulate oneself effectively.

Self-efficacy

The belief in one's own ability to execute behaviors necessary to produce specific performance attainments.

Previous Performance

The past results or outcomes achieved by an individual or organization, often used as a benchmark for future activities.