Lorenzo Is Being Interviewed for a Customer Service Position at a Retail

question 45

Multiple Choice

Lorenzo is being interviewed for a customer service position at a retail store. The interviewer asks him to provide a specific example of his customer service skills. The interviewer is asking Lorenzo to __________.

• A) provide details of his educational and work background
• B) list all the customer service traits that he possesses
• C) tell a brief descriptive story that demonstrates a time he provided excellent customer service
• D) pretend he is serving a customer and act out how he will assist him or her

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Definitions:

Sleep

A natural, periodic state of rest for the mind and body, during which consciousness is partly or completely lost and there is a decrease in bodily movement and responsiveness.

Obesity

A medical condition characterized by excessive body fat accumulation, which can negatively affect health.

Television

A system for transmitting visual images and sound that are reproduced on screens, primarily used for entertainment, news, and education.

Food Ingested

The act of consuming food substances for nutritional support of the body.