To Avoid Some of the Pitfalls or Barriers to Listening

question 10

Multiple Choice

To avoid some of the pitfalls or barriers to listening, competent listeners should __________.

• A) concentrate on the main ideas rather than the details
• B) remove themselves from the situation if they find the topic irrelevant
• C) avoid situations where listening will be hard
• D) leave the situation if distractions become too great

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Definitions:

Confirming Response

Statement that causes another person to value himself or herself more.

Supportive Response

A reply or reaction that provides emotional or practical help, underpinning someone's feelings or actions.

Selective Listening

Letting pre-formed biases, prejudices, expectations, and stereotypes cause us to hear what we want to hear, instead of listening to what a speaker actually said.

Conversational Narcissism

A communicative style where one individual dominates the conversation, focusing mainly on their own interests, often disregarding others'.