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When Jeannette Ran into an Old Friend from High School

question 2

Multiple Choice

When Jeannette ran into an old friend from high school, she was shocked at how much weight he had gained and how unhealthy he looked. However, Jeannette tried to smile and seem pleased to see him again. This scenario demonstrates which facial management technique?

Identify the importance of involving stakeholders in the creation of visions for organizational change.

Comprehend the necessity of diagnosing organizational problems before implementing change programs.

Become familiar with people-oriented actions leaders can take to successfully implement change.

Understand the concept and application of benchmarking in organizational learning and improvement.

Definitions:

Division Of Labor

The assignment of different parts of a manufacturing process or task to different people in order to improve efficiency.

Incentives

Rewards or benefits offered to encourage specific actions or behaviors by employees, consumers, or other groups.

Control Mechanism

Systems or procedures implemented to regulate processes, behaviors, or operations to achieve stability or compliance within an organization.

Virtual Organization

An organization that enables employees to coordinate and execute activities almost entirely through information technology, rather than by working in the same physical space.