Successful Business Process Management Enables a Firm to Better Respond

question 22

True/False

Successful business process management enables a firm to better respond to changes in customer requirements.

---

Definitions:

Feedback

Information given back to individuals regarding their performance or behavior, meant to help in improvement and development.

Unfreezing Phase

A stage in Lewin's change management model where existing behaviors or processes are prepared for change by reducing forces that maintain the status quo.

Unfreezing Phase

The initial step in Lewin's change model, involving the process of realizing the need for change and preparing for it.

Sense of Urgency

A feeling that an action or project requires immediate attention and quick decision-making to exploit opportunities or avoid crises.