Using Customers as Servers Is Associated with What Type of Capacity

question 20

Multiple Choice

Using customers as servers is associated with what type of capacity management technique?

• A) Employee scheduling
• B) Yield/revenue management
• C) Self-service
• D) Employee cross-training

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Definitions:

Confidence Level

The percentage or proportion of times that an estimated interval is expected to contain the true value of the parameter.

Interval Estimate

An estimate of a population parameter that specifies a range within which the parameter is estimated to lie.

Population Parameter

Any numerical quantity that characterizes a given population or some aspect of it.

Confidence Interval

A continuum of estimates, garnered from sample data analysis, presumed likely to contain the concealed value of a population trait.