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Describe How a University Might Use a Customer Flow Map

question 73

Essay

Describe how a university might use a customer flow map to improve their process to issue identification cards. Draw an appropriate customer flow map for this process.


Definitions:

OD Intervention

Training tools that teach members of the organization how to solve problems they face or make needed changes to organizational development (OD).

Companywide

Pertaining to or affecting all parts of a company, its employees, or its operations, usually in the context of initiatives, policies, or changes.

Systematic Method

An orderly, planned approach to solving a problem, typically involving steps that are carefully followed.

Lewin's Change Model

A framework for understanding organizational change, containing three steps: unfreezing, changing, and refreezing.

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