Which of the Following Would Most Likely Be an Example

question 71

Multiple Choice

Which of the following would most likely be an example of a customer contact point?

• A) An ATM
• B) A grocery store self-checkout kiosk
• C) A ticket window at a theatre
• D) An online store

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Definitions:

Confidence Interval

A spectrum of values obtained from sample data, expected to encompass an unknown parameter of the entire population with a certain degree of assurance.

Standard Deviation

A measure of the amount of variation or dispersion in a set of values.

Confidence Interval

An estimated range of values which is likely to include an unknown population parameter, calculated from a given set of sample data.

Margin of Error

An expression of the amount of random sampling error in a survey's results, indicating a range within which the true value lies at a certain confidence level.