Separating Processing Requiring Customer Contact from Those Not Requiring Customer

question 118

Multiple Choice

Separating processing requiring customer contact from those not requiring customer contact is often referred to as?

• A) Service separation
• B) Service blueprinting
• C) Service optimization
• D) Service division

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Definitions:

Stocks

Shares of ownership in a company that represent a claim on the company's earnings and assets.

Probability

The measure of the likelihood that an event will occur, often expressed as a number between 0 and 1.

Risk Premium

Higher expected rates of return that compensate investors in risky assets. In equilibrium, differences in the rate of return reflect differences in the riskiness of an investment.

Low Risk Asset

An investment that is generally expected to yield returns with relatively lower volatility or risk of loss.