The Separation Between Processes That the Customer Contacts and Those

question 69

Multiple Choice

The separation between processes that the customer contacts and those that the customer does not contact is referred to as the?

• A) Veil of vision
• B) Service divider
• C) Service separator
• D) Line of visibility

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Definitions:

Additional Costs

Expenses incurred beyond the initial purchase price or budgeted amounts, often unexpected or unplanned for.

Variable Costs

Expenses that change in proportion to the activity or volume of a business, such as materials and labor costs.

Labor

The work performed by individuals that contributes to the production of goods and services in an economy.

Variable Costs

Expenses that vary in direct proportion to the level of production or sales volume, such as materials and labor.