Describe How a University Might Use a Customer Flow Map

question 73

Essay

Describe how a university might use a customer flow map to improve their process to issue identification cards. Draw an appropriate customer flow map for this process.

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Definitions:

Urine Specimen

A sample of urine collected for the purpose of medical testing and analysis.

Direct Care Interventions

Treatments performed through interaction with the patient. For example, a patient may require medication administration, insertion of an intravenous infusion, or counseling during a time of grief.

Feeding Tube

A medical device used to provide nutrition to patients who cannot obtain nutrition by mouth, are unable to swallow safely, or need nutritional supplementation.

Resuscitation

The act of reviving someone from unconsciousness or apparent death through measures such as artificial respiration or chest compressions.