Examlex
Briefly describe the relative advantages and disadvantages of utilizing process automation in a service environment. Provide one example where automation may be beneficial and one where it might be detrimental.
Defence Mechanism
Psychological strategies brought into play by the unconscious mind to manipulate, deny, or distort reality in order to defend against feelings of anxiety and unacceptable impulses.
Displacement
A psychological defense mechanism where an individual shifts emotions from one object or idea to another, often less threatening, target.
Projection
A defense mechanism where an individual ascribes their own unwanted thoughts, feelings, or motives to another person.
Classical Conditioning
A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus.
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