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Briefly Describe the Relative Advantages and Disadvantages of Utilizing Process

question 36

Essay

Briefly describe the relative advantages and disadvantages of utilizing process automation in a service environment. Provide one example where automation may be beneficial and one where it might be detrimental.


Definitions:

Defence Mechanism

Psychological strategies brought into play by the unconscious mind to manipulate, deny, or distort reality in order to defend against feelings of anxiety and unacceptable impulses.

Displacement

A psychological defense mechanism where an individual shifts emotions from one object or idea to another, often less threatening, target.

Projection

A defense mechanism where an individual ascribes their own unwanted thoughts, feelings, or motives to another person.

Classical Conditioning

A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus.

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