Procedure and Behavioral Constraints Include All of the Following Except

question 69

Multiple Choice

Procedure and behavioral constraints include all of the following except?

• A) Manufacturing bottlenecks
• B) Poor training programs
• C) Poor cultural norms in the organization
• D) Poor management decisions

---

Definitions:

Intangible

Non-physical assets or qualities that cannot be easily quantified or touched, such as intellectual property or brand reputation.

Intangibility

The characteristic of services that makes them unable to be touched, seen, tasted, heard, or felt in the same manner that physical goods can be sensed.

Relationship Marketing

A strategy focused on building long-term engagement and loyalty with customers rather than on individual transactions.

Service Encounter

The exchange between a consumer and a service provider at the time a service is delivered.