Which of the Following Is Not a Pre-Transaction Element of Customer

question 42

Multiple Choice

Which of the following is not a pre-transaction element of customer service?

• A) Customer service authority
• B) Customer service policies
• C) Information system development
• D) Order entry

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Definitions:

Job Description

A formal document that outlines the duties, responsibilities, required qualifications, and reporting relationships of a specific job.

Task Statements

Descriptions of the individual activities that comprise a job or role.

Inside-Track Approach

A strategy or method characterized by utilizing special insights or privileged information to gain an advantage in a particular situation.

Delivery Drivers

Individuals responsible for transporting goods from businesses to consumers or other businesses.