A Company Estimates That It Retained 1,700 Customers but Lost

question 38

Multiple Choice

A company estimates that it retained 1,700 customers but lost 250 customers during a customer relationship program. What is the maintenance ratio?

• A) 250/1700 = 0.15
• B) 1700/(250 + 1700) = 0.87
• C) 1700/250 = 6.8
• D) 250/(250 + 1700) = 0.13

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Definitions:

Clarify the Path

The process of making the steps or route to achieving a goal or task more understandable and less ambiguous.

Contingency Theory of Leadership

A leadership concept suggesting the effectiveness of a leader's style is contingent on the context or environment.

Fiedler

Refers to Fred Fiedler's Contingency Theory which posits that leadership effectiveness is dependent on both the characteristics of the leader and the situation.

Situational Control

Situational control is the capacity to manage and influence the outcome of specific situations, often through adaptive strategies and decision-making.