Employee Job Satisfaction Is __________ with Customer Service Performance Productivity

question 74

Multiple Choice

Employee job satisfaction is __________ with customer service performance productivity.

• A) Weakly correlated
• B) Correlated
• C) Strongly correlated
• D) Not correlated

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Definitions:

Past Practice

A term used in labor relations to refer to a customary practice that, over time, has become an accepted way of doing things despite not being formally written into a contract.

Arbitrators

Neutral third parties chosen to settle disputes outside of court, whose decisions are typically binding.

Arbitration Case

A legal dispute that is resolved outside of court by an arbitrator, whose decision is typically binding on both parties.

Turnover

The rate at which employees leave a business and are replaced by new employees, which can affect organizational performance and continuity.