The Organization Within a Firm That Is Most Likely to Be

question 66

Multiple Choice

The organization within a firm that is most likely to be responsible for internal and external audits, for the creation of strategic service plans, and other customer service activities is likely the?

• A) Customer service department
• B) Customer focus department
• C) Customer satisfaction department
• D) Customer engagement department

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Definitions:

Direct Approach

A communication style that is straightforward and clear, often used to convey information or intentions openly and without ambiguity.

Routine Replies

Standardized responses used to address common inquiries or situations in customer service and communication.

Positive Messages

Communications that convey optimistic, encouraging, or affirmative information or sentiments.

Routine Message

Regular, everyday communications that convey standard information in business or personal contexts.