Which of the Following Is Not a Pre-Transaction Measure of Customer

question 19

Multiple Choice

Which of the following is not a pre-transaction measure of customer service performance?

• A) Number of sales calls made
• B) Time to answer customer query
• C) Hours of training completed
• D) Percentage of orders expedited

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Definitions:

Former Husband

A man to whom one was previously married but is now divorced or separated.

Divorces

The legal dissolution of a marriage by a court or other competent body.

End of Marriage

The termination of a marital union, which can result from divorce, annulment, or the death of one of the partners.

Social Class

A division of a society based on social and economic status, influencing individuals' opportunities and quality of life.