Which of the Following Is a Post-Transaction Customer Service Performance

question 106

Multiple Choice

Which of the following is a post-transaction customer service performance measure?

• A) Hours of training completed
• B) Number of warranty services performed
• C) Time to fill customer order
• D) Percent returns/adjustments

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Definitions:

Self-Efficacy

An individual's belief in their own capability to accomplish tasks and overcome obstacles to achieve specific goals.

Performance Appraisal

A systematic evaluation process by which the performance of an employee is documented and analyzed, usually by their supervisor.

Self-Awareness

The conscious knowledge of one’s own character, feelings, motives, and desires.

Decisions

The process of making choices or conclusions after consideration of information and different alternatives.