What Type of Customer Service Performance Monitoring Is Likely to Be

question 76

Multiple Choice

What type of customer service performance monitoring is likely to be used in an environment like a restaurant where it is often impractical to monitor customer service performance at all times?

• A) Continuous
• B) Automated
• C) Random
• D) Perpetual

---

Definitions:

Quid Pro Quo Harassment

A form of sexual harassment where job benefits are contingent upon sexual favors, or where employment decisions are based on an employee's submission to or rejection of sexual advances.

Job Hazard Analysis Technique

A method used to identify risks in the workplace and develop strategies to minimize the likelihood of accidents or injuries.

Technic of Operations Review

A systematic process for analyzing the efficiency and effectiveness of an organization's operations, aiming to improve productivity and streamline processes.

OSH Act

The Occupational Safety and Health Act, a law established to ensure workplace health and safety for workers.