Customer Service Policies Will Likely Consider All of the Following

question 90

Multiple Choice

Customer service policies will likely consider all of the following except?

• A) Guarantees
• B) Warranties
• C) Performance standards
• D) Pricing

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Definitions:

Decentralized Form

An organizational structure where decision-making authority is distributed among various levels rather than being concentrated at the top.

Operating Core

The essential, mission-critical part of an organization responsible for producing its main outputs or services.

Contextual Variables

A set of four characteristics that influence the success of an organization’s design.

Organization's Design

The process of structuring an organization's roles, responsibilities, and systems in a way that aligns with its goals and strategies.