Customer Satisfaction Surveys, as Part of an External Customer Service

question 128

Multiple Choice

Customer satisfaction surveys, as part of an external customer service audit, should include all of the following except?

• A) Opportunities for a customer to indicate satisfaction with firm performance on each customer service element
• B) Opportunities for a customer to indicate satisfaction with a firm's competitors
• C) Opportunities to express customer changes in demographics (e.g., changes in marital status, address, etc.)
• D) Opportunities to provide free-form comments

Learn the principle of simplicity in slide design to facilitate audience understanding and retention.

Understand the conceptualization and structuring of slides to align with the presentation's objectives and audience's needs.

Understand the importance and technique of minimizing slide content to increase audience comprehension.

Learn how to effectively use slide transitions and builds to enhance presentation delivery.

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Definitions:

Specific

Distinct or particular to something or someone, as opposed to being general or vague.

Interactive

Involving communication or direct involvement with someone or something, which changes or has an effect upon contact.

Panic Attack

is an abrupt onset of intense fear or discomfort, marked by physical and psychological symptoms such as rapid heartbeat and feelings of dread.

Affective Disorder

A psychological disorder characterized by a consistent, pervasive alteration in mood that affects thoughts, emotions, and behavior.