The Overall Objective of an Internal Customer Service Audit Is

question 50

Multiple Choice

The overall objective of an internal customer service audit is to?

• A) Identify customer service objectives for future initiatives
• B) Identify employees that are failing to perform adequately
• C) Identify any inconsistencies between the firm's practice of customer service and the actual requirements of its customers
• D) Identify customers that frequently interact with the firm

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Definitions:

Interquartile Range

A measure of variability, calculated by subtracting the first quartile from the third quartile of a data set.

Mean

The average value of a set of numbers, calculated by dividing the sum of all the numbers by the count of numbers.

Range

Range is the difference between the highest and lowest values in a set of data, providing a measure of the spread or dispersion of the values.

Median

The middle value in a data set when the numbers are arranged in ascending order.