Recovery, in the Context of the Four Basic Customer Service

question 116

Multiple Choice

Recovery, in the context of the four basic customer service principles, refers to?

• A) Companies keeping their promises with services that are accurate and dependable
• B) Companies respecting their customers and treating them in a fair and ethical way
• C) Companies adding unexpected touches to their service
• D) Companies fixing their customers' problems in a quick, meaningful way

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Definitions:

Mandatory Retirement

A policy or practice that requires employees to retire at a certain age.

University

An institution of higher learning that provides education and conducts research in a variety of fields.

Statute Law

Refers to laws that have been formally enacted by a legislative body, such as a parliament or congress.

Fur-Bearing Animals

Animals that are raised or hunted for their fur, which is used in the fashion industry and other applications.