Customer Service Performance Should Be Measured How Often

question 13

Multiple Choice

Customer service performance should be measured how often?

• A) Neither frequently nor infrequently
• B) Infrequently
• C) Frequently
• D) Never

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Definitions:

Occipital Lobes

The region of the brain located at the back of the head, responsible for processing visual information.

Auditory Area

The region of the brain responsible for processing sound information.

Limbic System

A complex system of nerves and networks in the brain, involved in basic emotions such as fear and pleasure, and drives such as those for food and sex.

Amygdala

A part of the brain's limbic system involved in emotion regulation, emotional learning, and the formation of memories associated with emotional events.