Examlex
CRM systems can be viewed as substitutes for customer relationship initiatives.
Behaviour
The actions or reactions of an individual or system in response to external or internal stimuli.
Balance Theory
A psychological theory proposing that individuals strive for internal consistency among their beliefs, attitudes, and opinions, forming a balanced state in interpersonal relationships.
Cognitive Consistency
The psychological concept that suggests that individuals prefer their beliefs, attitudes, and perceptions to be harmonious and consistent with each other.
Self-Perception
An individual's understanding and evaluation of their own personality, characteristics, and behaviors.
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