If a Call Center Had a Capacity Utilization of 91

question 65

Multiple Choice

If a call center had a capacity utilization of 91% in June and a capacity utilization of 93% in July, what was the call center's percentage change in capacity utilization from June to July (to one decimal place) ?

• A) 2.0%
• B) 2.2%
• C) -2.2%
• D) -2.0%

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Definitions:

Class

A system of ordering society wherein people are divided into sets based on perceived social or economic status.

Distribution of Power

The way authority and control are spread across individuals or groups within an organization or society.

Power Resource Theory

A theory in political economy and sociology that analyzes the power of social groups, especially in terms of their ability to organize, mobilize resources, and affect social change.

Political Parties

Groups of individuals united by common political goals and views, aiming to affect public policy through the election of their representatives into public offices.